Remote- und Homeoffice Jobs in San Ramon, CA

Homeoffice NLU Analyst

Professional Diversity Network · San Ramon, CA · United States Of America · Remote

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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

To accommodate our rapid growth, Five9 is seeking an NLU Analyst to work with a world class Intelligent Virtual Agent (IVA) application development team. The ideal candidate is a passionate, self-managed individual who delights customers with their consulting skills. This is a key position within our Professional Services organization and will be responsible for designing best-in-class voice, chatbots, and omnichannel conversational applications.

Key Responsibilities
  • Deliver high-quality labelled data, using guidelines provided to meet our KPIs, and using in-house tools and software.
  • Provide consulting services on voice and text (chatbot) applications.
  • Work with a range of text, speech and other types of data.
  • Provide optimization and tuning services: analyze conversations to unearth patterns, implement learnings into the application, track efficacy and present business insights to customers.
  • Show Ownership and initiative when providing feedback for improvements to processes that can increase the amount and quality of the data we process - we believe every ground-breaking change starts with a small idea!
  • Work with vendors to manage the annotation lifecycle and ensure quality of labeling
  • Work closely with Data Scientists and implementation Engineers

Qualifications
  • Bachelor's degree in Linguistics, or related field
  • 2+ years of related experience
  • High and demonstrated proficiency in English written and oral communication.
  • Excellent written communication skills
  • Strong attention to detail and the ability to work independently in a fast-paced environment.
  • Experience with Microsoft Office, including Outlook, Word, and Excel
  • Experience with annotation or transcription preferred

This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our Total Reward Package Also Includes
  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below. $61,100-$115,800 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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